Reservation FAQs and Troubleshooting

Managing Class Reservations on the Web

How do I book a Group Exercise Class reservation on the web?

• Navigate to Class Schedules on our website
• Filter through location, category, instructor, and dates as needed
• Scroll to browse classes (listed in chronological order)
• If a class requires a reservation, a Sign Up link will appear next to the Calendar icon
• Click on Sign Up under the class name you would like to reserve a spot in
• If you are not logged into GXP, you will be prompted to enter your GXP login info
• If this is your first time booking a class reservation, click on the Create a Login tab to register
• After logging in, you can click on the Reserve a Spot button

• Optional: Click on the Add to Calendar icon to add the class to your default personal calendar after completing your reservation. The default alert is set to 30 minutes prior to class time (alert settings can be adjusted within your personal calendar if needed). We also suggest if you cancel a class reservation, you remember to delete it from your calendar to avoid any confusion.

I keep getting an error message because of cookies!

Cookies were enabled on the reservation software because of recent security updates to Safari and Chrome web browsers. Read below for instructions on how to allow cookies for this webpage on Safari or Chrome.

You can bypass this issue by using Microsoft Edge or Mozilla Firefox web browsers.

USING SAFARI WEB BROWSER?
To be able to reserve spots if you are using Safari as your browser on a MacBook or iPad:

1. Go into Safari and click “Settings”
2. Scroll down to “Safari”
3. Under “Privacy and Security”, make sure that “Prevent Cross-Site Tracking” is turned OFF
4. You can choose to turn OFF “Block All Cookies” or
4b. You can choose to allow cookies on a specific webpage only. Please add:
https://ymcanwnc.org
https://www.groupexpro.com/gxp/reservations/

USING CHROME WEB BROWSER?
To be able to reserve spots if you are using Chrome as your browser:

1. Locate and navigate to the browser settings.
2. Under “Privacy and security” click “Cookies and other site data”
3. You can choose to allow all cookies by clicking the icon next to “Allow all cookies” or
3b. You can choose to allow cookies on a specific webpage only. Scroll down and click “Add” next to “Sites that can always use cookies” and then add the following URLs:
https://ymcanwnc.org
https://www.groupexpro.com/gxp/reservations/

Once you have allowed cookies, the error message should no longer appear and you can then reserve their spot. Another option is to right-click on Sign Up, and open it either in a new tab or a new window. Just like in the previous method, the Sign Up box will be in the entire tab/window, the cookies message will be gone, and you can reserve like normal.

 

YOU WILL ALSO NEED TO ALLOW POP UPS ON OUR WEBSITE
1. Click sign up for the class/lane you want to reserve.
2. Top of Browser at the top right find the symbol with the red dot.
3. Select Always allow pop-ups for this site, and click Done

 

 

Allow pop ups on an iPhone
1. Go to Settings
2. Scroll down to “Safari”
3. Scroll down to “Block Pop-Ups”, make sure that is turned off.
4. Scroll down more and ensure that “Prevent Cross Site Tracking” is turned off.

Allow pop ups on an Android
1. Go into Browser Settings
2. Scroll down to Site Settings
3. Select Pop-ups and Redirect
4. Touch pop up slider to turn on pop ups on the site

If after all these steps it’s still not working, please use https://groupexpro.com/schedule/942/?view=responsive to sign up for classes.

If you continue to have trouble using the website to book class reservations, we suggest using other web browsers like Microsoft Edge or Mozilla Firefox. We sincerely apologize for this inconvenience.

 

How do I confirm my class reservation on the web?

Since you receive confirmation emails for each class, you can search within your email box for GroupExPRO.com or Class Reservation to view the complete list or you can confirm each class in the app based on whether a cancellation button is present.

• Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
• Scroll to browse classes (listed in chronological order)
• Click on Sign Up under the class name you would like to confirm your spot in
• If you are not logged into GXP, you will be prompted to enter your GXP login info
• If you have registered for a class, it will say: “You have reserved a spot in the class. You are currently signed up to attend this class.” A Cancel Reservation button will appear in place of the Reserve a Spot button.

How do I cancel my class reservation on the web?

• Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
• Scroll to browse classes (listed in chronological order)
• Click on Sign Up for the class name you reserved a spot in
• If you are not logged into GXP, you will be prompted to enter your login info
• If you have registered for a class, it will say: “You have reserved a spot in the class. You are currently signed up to attend this class.” A Cancel Reservation button will appear in place of the Reserve a Spot button.
• Click on Cancel Reservation
• Click OK

• If you added a reminder for this class in your personal calendar, remember to delete that also to avoid confusion

My question wasn’t answered

For any other questions, please call your local branch or email us at memberservice@ymcanwnc.org!