We Have Reopened Facility Operations

Welcome back! The YMCA of Northwest North Carolina is thrilled to reopen our branches — with some restrictions — under Governor Cooper’s most recent Executive Order. Branches will open with modified services and amenities, enhanced cleaning protocols and new guidelines for members and staff.

If you placed your membership on hold until we reopen, we will begin drafting membership fees again on your next scheduled draft date upon the reopening of your home branch. If you requested a hold date other than our reopening, it will begin drafting on your requested date. If you need to make other changes to your membership, you can fill out the form here, or email us at memberservice@ymcanwnc.org. You may also call 336 777 8055 option 8 to leave a message and we will call you back as quickly as possible.

Thanks for your support of the Y! We can’t wait to see you in the branch!

Update as of 11/24/20:

Effective Wednesday, November 25 at 5:00pm, face coverings will be mandatory at all times inside the Y. This change is in response to the latest executive order from Governor Roy Cooper. Please click here for Frequently Asked Questions regarding the new face covering mandate.

 

Update as of 11/17/20:

The Jerry Long Family YMCA will open the Upstairs Wellness Center on November 30, Mondays-Fridays 8:00am-1:00pm. There will be a limit of 4 people per hour slot, and masks must be worn at all times. The Stretching area will be limited to 1 person at a time and the Cardio area will be roped off. Physical distancing should be observed in the Strength Area. Reservations will be required up to 24 hours in advance, visit ymcanwnc.org/schedules to make your reservation.

 

Update as of 10/15/20:

We continue to look for opportunities to safely and sustainably expand our offerings to serve our communities and fulfill our mission. We’re excited to share the updates below as we continue to build upon our Y’s early reopening successes.

Beginning Monday, October 19:
-The following branches will start opening at 5:00am Monday through Friday: Kernersville, Stokes, Wilkes, Yadkin, and Alexander County Family YMCAs.
-All locker rooms and showers will also open at all locations.
-Racquetball, squash and basketball will open at most locations. Pickleball will start Wednesday, October 21 and reservations will be required. Reservations may be made up to 24 hours in advance. Visit ymcanwnc.org/schedules starting Tuesday, October 20 to make your reservation. Each reservation will be for 2-4 people for 1 hour. Court availability will vary by location. Click here for more information on what courts will be opening when.

YMCAs That Have Resumed Operations At This Time

Alexander County Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm
Stokes Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm
Davie Family YMCA
Monday-Friday 7:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm
William G. White, Jr. Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-4:00pm
Sunday 12:00-4:00pm
Jerry Long Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-4:00pm
Sunday 12:00-4:00pm
Wilkes Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm
Kernersville Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm
Winston Lake Family YMCA
Monday-Friday 8:00-11:00am
Robinhood Road Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-4:00pm
Sunday 12:00-4:00pm
Yadkin Family YMCA
Monday-Friday 5:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm
Statesville Family YMCA
Monday-Friday 7:00am-1:00pm and 4:00-8:00pm
Saturday 8:00am-1:00pm

 

Keeping You Safe

There’s new information you should know before you come to a YMCA work out. We’ve enhanced our cleaning protocols and implemented new guidelines and safety precautions in our facilities. Please click here to learn more.

The first time you come, allow yourself enough time to sign our waiver if you haven’t done so already, If you’d like to sign the waiver beforehand, please click here.

 

Frequently Asked Questions

Q: My YMCA isn’t on the list for reopening. When will it open, and can I use other YMCAs until then?
A: We are still working on reopening plans for the following branches:
Fulton Family YMCA – the pool is currently open
Innovation Quarter YMCA
Wells Fargo Express YMCA
Wilkes Express YMCA

Once we have more information about wellness services at these locations we will share it as soon as possible. Your membership gives you access to other YMCAs in our association. So even if your home YMCA has not reopened yet, you can use others nearby that have reopened.

Q: Why are the YMCAs operating on different hours, with a three-hour break in the middle of the day?
A: Our limited hours are based on current staffing levels. The brief closure in the middle of the day is to allow time for staff to conduct a thorough cleaning of the facility. We will constantly monitor usage at each Y and determine if the hours need to be updated.

Q: Are we required to wear masks while we’re working out?
A: Effective Wednesday, November 25 at 5:00pm, face coverings will be mandatory at all times inside the Y. This change is in response to the latest executive order from Governor Roy Cooper. Those with medical exemptions do not have to wear a face covering as allowed by the requirements of gyms and indoor facilities per the governor.

Q: Do I still need to bring in a doctor’s note?
A: No, the above branches will be open to all members and guests on the above dates.

Q: Are you offering Child Watch/Kids Zone while parents exercise?
A: Kids Zone (formerly known as Child Watch) is now open at the Robinhood Road Family YMCA. Mondays – Thursday: 5:00-8:00pm and Saturdays: 8:00am – 12:00pm. Click here for more details about what to expect. At our other branches, we are not able to offer Child Watch/Kids Zone at this time due to staffing needs. 

Q: Will gymnasiums be open, too? What about the walking lanes above the gyms?
A: Our E-Learning Academies are using gymnasium spaces, so gymnasiums will not reopen at this time. All walking tracks will be open immediately with the exception of Statesville Family YMCA, which will open later in the week.

Q: What other areas are unavailable?
A: Other spaces and services that will remain closed for now are saunas, whirlpools, steam rooms, and lobbies (which includes coffee) because physical distancing cannot be maintained. The towel service and hydromassage at the William G. White, Jr. Family YMCA is also on hold during this time.

Q: What do I need to bring with me?
A: Please bring your mask, as well as a water bottle (water fountains are closed off at this time). Bottle filling stations will be available. Please bring a mat or towel if you are participating in our Indoor/Outdoor Yoga, Pilates, BODYFLOW, CXWORX or BODYATTACK classes. 

Q: How often will the facility be cleaned?
A: In addition to cleaning the facility during the three-hour closure, staff will routinely clean spaces in the building throughout the day — as well as prior to opening and at closing each day. If you’re planning on using equipment, you will be given a spray bottle upon arrival that you will keep with you throughout your visit. (If you’re taking a group exercise class, you will not need a bottle.) Please return the bottle to the designated location.

Q: Can guests come to the YMCA?
A: Yes, guests can come to the YMCA. 

Q: Can members rent out spaces for events?
A: We are not allowing rentals to members at this time. 

Q: How will reopening affect swimming lanes at the pool?
A: Hours for pools across our association will change to match the new operational hours (once that Y reopens). Due to current staffing levels, we won’t be able to operate the pools on different hours from the indoor wellness facilities. On the day each branch opens, all of our lane reservations will be maxed at 2 members per lane.

Q: Do I need to reserve a spot to visit the Y?
A: No, you do not need a reservation to use the indoor facilities at this time. 

Q: Do I still have to reserve a spot in the pool?
A: Yes, the reservations system for the pool will remain in place. 

Q: There have been issues with the reservation system and mobile app in the past. Have those problems been resolved?
A: We have launched a new reservation system. Please visit ymcanwnc.org/schedules to make reservations.