Medical Wellness Program

For more than 150 years, the Y has served as a nonprofit leader and partner in community health, delivering evidence-based health programs and interventions that benefit vulnerable populations and those managing the life-altering effects of chronic disease. We believe serving this population is now more important than ever.

The YMCA of Northwest North Carolina is committed to maintaining a safe and healthy atmosphere for all of our members and program participants. With this in the forefront, the YMCA is now offering the Medical Wellness Program as an option for our members to maintain a healthy lifestyle during this challenging time.

Beginning August 31, the Robinhood Road Family YMCA will offer indoor health and wellness exercise options for the purpose of serving members as prescribed or directed by a medical professional, in accordance with the Governor’s Executive Order 151, and meeting all requirements of the NC Department of Health and Human Services (DHHS).

During the pandemic, NC YMCAs have partnered with health experts and developed operational plans that meet or exceed requirements and recommendations of the CDC and NC DHHS. Therefore, we are confident in our YMCA’s capacity to utilize our indoor exercise facilities for this purpose. For so many in our community, exercise therapy is a key to recovery, disease management and prevention. We’re grateful to the NC DHHS for recognizing this critical need and providing necessary guidelines in which to do so safely. Following all the guidelines provided by the NC DHHS, access to facilities is limited to 10 people in each space. Areas and offerings may be limited. At this time, advance sign-up is not required. If usage begins to exceed capacity, we will implement an advance sign-up system and/or extend program hours.

An updated Waiver of Liability must be signed by participants of this program prior to gaining access to the Y facility. Participants may click here to sign it ahead of time or a waiver can be obtained and signed on the participant’s first visit.

Branch Hours

Robinhood Road Family YMCA

Monday-Friday 7:00am-1:00pm and 4:30-7:30pm
Saturday 8:00am-12:00pm

Access and Facility Information

  • Bathrooms will be available to Medical Wellness Program participants, however the showers and lockers will not be available.
  • Only the front, main entrance will be available for entrance/exit of participants.
  • A written notice or prescription must be provided at the first visit to the program for each participating individual. We will not keep the notice or prescription, nor do we need to know the reason for the prescription.
  • An updated waiver must be signed by each individual at their first visit, click here to sign it ahead of time. If you’ve already signed it, you do not need to do so again.
  • Participants must wear a mask to enter the facility and comply with YMCA safety protocols when utilizing the facility and participating in the program, unless they have an exemption. Participants do not have to wear a mask while exercising.


Who is considered a “medical professional?”

The NC DHHS defines medical professionals as licensed physicians, licensed physician assistants or nurse practitioners, licensed nurses, licensed chiropractors, licensed dietitians, licensed respiratory care therapists, licensed psychologists, licensed clinical mental health counselors, licensed occupational therapists, licensed physical therapists, licensed recreational therapists, and licensed massage therapists. This definition does not include personal trainers, unlicensed masseurs or body work therapists, or other unlicensed persons that may provide advice about health.

Am I required to disclose my disability or medical reason for prescribed exercise?

We respect our members’ right to privacy. While a written prescription is required, the member or medical provider is not required to disclose the reason, medical information or disability. We will not keep the prescription, but will return it to you after making a note of it in our membership system.

Does this really mean the Y is fully open for business?

No. It is our intent to offer this program to members who need our support urgently for their physician-directed care, in accordance with the Governor’s Executive Order and meeting or exceeding all recommendations and requirements of the CDC, NC DHHS and local health departments.

How do I reserve a wellness workout time at the YMCA?

Advance registration is not required at this time. Simply arrive at the Y during specified times for medically-prescribed wellness. The branch will close at the posted times. If usage begins to exceed capacity, we will implement an advance sign-up system and/or extend program hours.

What if my membership is on hold?

Medical Wellness Program participants must have an active Y membership in order to participate. If your membership was on hold, it will automatically be reinstated as soon as you check into the Y. You do not need to communicate with us or reactivate your membership before visiting.

I have a household membership, so is everyone allowed to come to the Y?

Access to the indoor facilities only applies to the individual who has been directed or prescribed by a medical professional to participate. During this period of medical prescribed wellness, individuals on your family membership will only be allowed to utilize indoor facilities if they been prescribed to do so by a medical professional.

When will this be offered at other branches?

We will open other branches as needed by the community.

What equipment and services will be available at Robinhood Road Family YMCA?

Available: Training Center, Fit Express, Cardio Lab, Walking Track, Virtual Cycle in the cycle room, Wellness Floor, Outdoor Group Exercise classes, bathrooms
Not available at this time: Indoor group exercise classes, Group Exercise room, Hot Yoga room, Mind/Body room, KidZone (ChildWatch), showers, lockers, plus some cardio equipment has been roped off for physical distancing